Temporarily Halt Utility Service Disconnections for Nonpayment

Due to the ramifications of the COVID-19 situation, we recognize that some clients are involved about being in a position to make their energy re payments. Our Utility customer support Division is providing customer care and re re re payment choices to assist energy clients navigate these challenging times.

We recently applied some modifications to ensure our clients’ resources aren’t interrupted. Please review the implemented changes, alternatives for https://loanmaxtitleloans.info/payday-loans-ar/ making re payments, just how to contact our staff and choices for asking for solution remotely. The details contains solutions which can be available, but can also be useful moving forward.

We additionally included the telephone figures for a number of regional help agencies when you need to talk about your account using them.

IMPLEMENTED CHANGES:

To produce relief if you are perhaps perhaps perhaps not presently in a position to buy utility solutions, you will have a short-term freeze on utility disconnects for non-payment of services until further notice.

Household Bill Payment Arrangements

Aside from the freeze on energy disconnects, we ask that any client needing assistance having to pay their domestic bill to please phone 512.393.8383 to demand re payment arrangements or re re re payment extensions.

Domestic Bill Late Fees

Belated fees for bills have now been suspended for the rest of 2020, until 31, 2020 december. A fee that is late waiver form is not any longer required.

In the event that you e mail us, we could help in organizing repayment plans that offer a longer time period for utility repayments to be manufactured. The Utility customer support Staff could be reached at 512-393-8383 to go over a payment that is possible or expansion if it is required.

COVID-19 Reaction: Customer Re Re Payment and Services Alternatives

Remote Payment Options:

Energy Online Alternatives:

Re Re Payments

Techniques

Email Messages: